Your cart is empty
Effective Date: 24 September 2026 • Last Updated: 24 September 2026
Welcome to OxyHeal Wellness.
These Terms & Conditions ("Terms") govern your access to and use of the OxyHeal Wellness website, including browsing, purchasing products, creating an account, using customer-support services, and participating in the OxyHeal Wellness Partner Network.
OxyHeal Wellness is committed to conducting its business with transparency, responsible communication, respect for customers and compliance with applicable laws in India.
By accessing or using this website, placing an order, creating an account, or registering as a Wellness Partner, you agree to be bound by these Terms and the policies referred to in them.
If you do not agree with these Terms, please do not use the website or purchase products through it.
OxyHeal Wellness is an Indian wellness and e-commerce platform offering selected products across areas such as nutrition, personal care, lifestyle and home wellness.
The website may also provide an optional opportunity for individuals to participate in the OxyHeal Wellness Partner Network.
Customers may purchase products directly from OxyHeal without becoming Wellness Partners.
The purchase of products and participation in the Wellness Partner Network are separate choices.
Legal Entity:
Registered Office:
Customer Care / Support: +91 9915868974
Email: drnayyaroxyheal@gmail.com
Grievance Officer:
Grievance Email:
You must provide accurate and complete information when creating an account or placing an order.
You must have the legal capacity to enter into a binding agreement under applicable law.
Where a person below the applicable age of majority accesses the website or purchases a product, such activity must be undertaken with the involvement and consent of a parent or lawful guardian.
OxyHeal does not knowingly seek to collect personal information directly from children for independent commercial transactions.
You agree to use this website only for lawful purposes.
You must not:
OxyHeal reserves the right to restrict or suspend access where reasonably necessary to protect the website, customers, partners or the integrity of the business.
We aim to provide product information that is clear, accurate and useful for making an informed purchasing decision.
Product pages may contain information relating to:
Because products may vary in specifications, packaging or availability, product-specific information displayed at the time of purchase will apply to that transaction.
Images are provided for product representation and may not always exactly reproduce the physical product, packaging or colour.
OxyHeal offers wellness products and information intended to support informed lifestyle choices.
Unless expressly stated otherwise and supported by applicable law and evidence, OxyHeal products are not represented as a substitute for medical diagnosis, medical treatment or professional medical advice.
No product should be represented by OxyHeal, its employees, representatives or Wellness Partners as a guaranteed cure, treatment or prevention for a disease or medical condition.
Individual experiences and outcomes may vary.
Where you have a medical condition, take medication, are pregnant or breastfeeding, or have any other health concern, you should obtain appropriate advice from a qualified healthcare professional before making changes to your health routine.
OxyHeal does not guarantee any particular health outcome from the use of a wellness product.
The OxyHeal Water Ionizer is designed for use with suitable pre-treated water.
It is not represented as a replacement for RO, UV or other water purification or treatment systems where such treatment is required.
The stated pH values are nominal settings. Actual output may vary depending on factors including incoming water quality, mineral content, TDS, flow rate and operating conditions.
Beauty Water is intended for external use only.
Customers must follow the product instructions, installation requirements, safety instructions and maintenance recommendations supplied with the product.
All prices displayed on the website will be stated in Indian Rupees unless otherwise specified.
Where applicable, prices will include or clearly identify applicable taxes and other mandatory charges.
The final payable amount will be displayed before completion of the purchase.
Payment may be processed through third-party payment service providers.
OxyHeal does not store complete payment-card information unless legally permitted and specifically required for an authorized payment process.
A transaction is considered accepted only after successful payment confirmation and order acceptance by OxyHeal.
OxyHeal may cancel an order where there is a genuine pricing error, payment failure, suspected fraud, product unavailability or another legitimate reason.
Where an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment mechanism.
Customers are responsible for providing accurate delivery information.
OxyHeal will make reasonable efforts to process and dispatch orders within the communicated timeframe.
Delivery timelines may be affected by circumstances beyond reasonable control, including natural events, transport disruptions, strikes, government restrictions, technical failures or other force majeure events.
If there is an undue delay, OxyHeal will communicate relevant information as reasonably practicable.
Where applicable law or the Refund Policy gives the customer a right to cancel because of delay, that right will be respected.
Where installation is included or required, the applicable installation process will be communicated to the customer.
Customers must provide reasonable access and suitable conditions for installation.
Warranty and after-sales service will be governed by the applicable product warranty and manufacturer/service terms.
A warranty does not automatically create a right to a refund. Refund, replacement, repair and warranty rights will depend on the applicable circumstances and law.
Returns, cancellations and refunds are governed by the OxyHeal Refund Policy published on this website.
Nothing in these Terms limits any mandatory consumer rights available under applicable Indian law.
OxyHeal will not refuse a lawful refund, replacement, return or other remedy where the product is defective, deficient, spurious, materially different from the description, or otherwise covered by an applicable legal or contractual remedy.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
You must notify OxyHeal promptly if you suspect unauthorized access.
OxyHeal may suspend or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity, breach of these Terms or risk to other users or the platform.
Customers may be invited to provide genuine reviews, feedback or testimonials.
Reviews must represent the customer's genuine experience.
OxyHeal does not require customers to provide positive reviews and does not knowingly publish fabricated reviews.
OxyHeal may moderate, remove or decline to publish content that is unlawful, fraudulent, abusive, defamatory, irrelevant, misleading or violates another person's rights.
The OxyHeal Wellness name, logo, website design, text, graphics, photographs, videos, product descriptions and other original content are protected by applicable intellectual-property laws.
Except where permitted by law or expressly authorized by OxyHeal, no person may reproduce, modify, distribute, publish, transmit or commercially exploit such content.
The OxyHeal Wellness Partner Network is an optional business opportunity separate from ordinary customer purchasing.
A Wellness Partner participates under the applicable Partner Agreement, compensation plan, policies and compliance requirements published by OxyHeal.
Participation does not guarantee income.
Earnings, if any, depend on genuine product sales, customer demand, individual effort, expenses, skills, eligibility, team performance and compliance with applicable policies.
No Wellness Partner may promise:
Partners must not use misleading, deceptive, coercive or exaggerated claims.
A person should never be encouraged to purchase a product merely to qualify for commissions or recover the purchase price through recruitment.
Any compensation is subject to the official compensation plan and applicable eligibility requirements.
Unless expressly stated otherwise in writing, Wellness Partners are independent participants and are not employees, agents, franchisees or legal representatives of OxyHeal.
A Wellness Partner must not:
OxyHeal may take appropriate action against a Partner who violates these requirements.
OxyHeal believes customers should have adequate information and reasonable freedom to make their own purchasing decisions.
Our business does not require pressure selling, harassment or exaggerated promises.
We expect all representatives and Wellness Partners to place responsible communication and customer service above short-term sales.
The website may use third-party service providers for payment processing, shipping, technology, communications, analytics, hosting, customer support and other operational purposes.
Such services may be subject to the respective third party's terms and privacy practices.
OxyHeal aims to keep the website available and functional but does not guarantee uninterrupted or error-free operation.
Maintenance, upgrades, technical problems or circumstances beyond our reasonable control may temporarily affect availability.
To the extent permitted by applicable law, OxyHeal will not be responsible for indirect or consequential losses arising from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.
Nothing in these Terms removes or restricts any statutory rights available to consumers.
To the extent permitted by law, a user may be responsible for losses reasonably suffered by OxyHeal as a result of fraudulent activity, unlawful conduct, unauthorized use of the website or material breach of these Terms.
This clause does not limit any statutory consumer rights.
OxyHeal may update these Terms from time to time to reflect changes in products, services, business practices or applicable law.
The updated version will be published on this website with a revised effective date.
Where a change materially affects an existing transaction or contractual right, applicable legal requirements will be followed.
OxyHeal maintains a mechanism for receiving and addressing consumer complaints.
Customers may submit complaints through email, telephone, WhatsApp or the website.
Grievance Officer:
Designation:
Email:
Telephone: +91 9915868974
We will acknowledge complaints within the period prescribed under applicable law and endeavour to resolve them within the prescribed timeframe.
A complaint reference/ticket number may be provided for tracking.
These Terms are governed by the laws of India.
Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under applicable consumer-protection law.
Subject to applicable law, disputes will be dealt with by the courts or competent authorities having jurisdiction over the registered office of OxyHeal or such other jurisdiction as may be legally applicable.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
For customer support:
OxyHeal Wellness India
Phone: +91 9915868974 Email: drnayyaroxyheal@gmail.com
For formal grievances:
Grievance Officer: Email: Address:
## Our commitment
OxyHeal Wellness aims to build a business based on informed choice, responsible communication, genuine products, dependable service and long-term trust.
We believe wellness should create value for the customer first.
OxyHeal Wellness aims to build a business based on informed choice, responsible communication, genuine products, dependable service and long-term trust.
We believe wellness should create value for the customer first.