Effective Date: 24 September 2026
Last Updated: 24 September 2026
OxyHeal Wellness respects your privacy.
This Privacy Policy explains how OxyHeal Wellness collects, uses, stores, shares and protects personal data when you visit our website, create an account, purchase products, contact us, use our services or participate in the OxyHeal Wellness Partner Network.
We believe privacy should be based on transparency and informed choice.
We therefore aim to collect only information that is reasonably necessary for the purposes described in this Policy and to use it responsibly.
1. Who We Are
Legal Entity:
Registered Office:
Email: drnayyaroxyheal@gmail.com
Phone: +91 9915868974
For privacy-related requests:
Privacy Contact:
Email:
For formal grievances:
Grievance Officer:
Email:
2. What Personal Data We May Collect
Depending on how you interact with OxyHeal, we may collect:
A. Account Information
- full name;
- email address;
- mobile/telephone number;
- login credentials;
- referral or sponsor ID, where applicable;
- account and partner identification information.
B. Order and Transaction Information
- products purchased;
- order details;
- billing and delivery information;
- transaction reference numbers;
- payment status;
- refund information;
- warranty and after-sales information.
Payment-card or banking information may be processed by authorized payment service providers. We do not intend to collect or retain complete payment-card credentials unless necessary and legally permitted for an authorized transaction.
C. Customer Support Information
If you contact us, we may collect:
- your name;
- contact information;
- order information;
- complaint details;
- messages and correspondence;
- photographs or documents voluntarily provided for resolving a customer-service issue.
D. Technical Information
When you use the website, certain technical information may be collected automatically, such as:
- IP address;
- browser type;
- device information;
- operating system;
- pages visited;
- approximate usage information;
- security logs;
- cookies and similar technologies.
E. Partner Information
If you register as a Wellness Partner, we may collect additional information reasonably required to establish, administer and comply with the Partner relationship, including identification, contact, transaction, payout and compliance information.
3. Information We Do Not Intentionally Collect
OxyHeal does not intend to collect health information merely because you browse the website.
If you voluntarily provide health-related information while requesting assistance, such information will be handled only for the stated purpose for which it was provided and subject to applicable law.
You should avoid submitting medical or other sensitive information unless it is reasonably necessary for your request.
4. Why We Use Personal Data
We may use personal data for purposes including:
- creating and managing customer accounts;
- processing and fulfilling orders;
- processing payments;
- arranging delivery;
- providing installation and after-sales support;
- processing warranty requests;
- responding to customer enquiries;
- handling complaints and grievances;
- providing customer support;
- administering the Wellness Partner Network;
- calculating and processing eligible commissions or payouts;
- maintaining business and transaction records;
- preventing fraud and misuse;
- maintaining website security;
- improving products, services and customer experience;
- communicating important service information;
- complying with legal and regulatory obligations; and
- other purposes that are clearly communicated to you at or before collection, where required.
We will not knowingly use personal data for a materially different purpose without an appropriate legal basis.
5. Consent
Where consent is required, OxyHeal will seek consent through a clear and affirmative action.
Consent should be voluntary, specific, informed and unambiguous.
We will not treat silence, inactivity or a pre-ticked optional marketing box as consent where applicable law requires affirmative consent.
You may withdraw consent where processing is based on consent.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Where withdrawal affects our ability to provide a service, we will explain the practical consequences.
6. Marketing Communications
You may receive service-related communications that are necessary for your order, account, security, warranty or other requested services.
Where required, promotional communications will be sent only in accordance with applicable law and applicable consent/preferences.
You may opt out of promotional communications through the available unsubscribe mechanism or by contacting us.
Opting out of marketing will not necessarily stop essential transactional or service communications.
7. Cookies
OxyHeal may use cookies and similar technologies for purposes such as:
- website functionality;
- login/session management;
- security;
- remembering preferences;
- understanding website usage;
- improving website performance; and
- other disclosed purposes.
Where consent is required for a particular category of cookies or tracking technologies, we will provide an appropriate choice mechanism.
Disabling certain cookies may affect website functionality.
8. Sharing of Personal Data
We may share personal data where reasonably necessary with:
- payment service providers;
- logistics and delivery providers;
- installation and service providers;
- technology and hosting providers;
- customer-support providers;
- authorized business/service partners;
- professional advisers where necessary;
- auditors and compliance professionals;
- government authorities, regulators or law-enforcement agencies where legally required; and
- other persons or entities where you have provided appropriate authorization or where permitted by law.
Service providers processing personal data on behalf of OxyHeal will be expected to maintain appropriate confidentiality and security safeguards.
OxyHeal does not sell personal data as a business asset.
9. Wellness Partners
Where a customer purchases through an authorized Wellness Partner, certain transaction or customer information may be shared with that Partner where reasonably necessary to complete the sale, provide service or resolve an issue, subject to applicable law.
A Wellness Partner is not permitted to use customer information for unrelated purposes or to engage in unauthorized marketing.
OxyHeal may require Partners to follow additional privacy and data-protection obligations.
10. International Processing
Some technology or service providers used by OxyHeal may process information from locations outside India.
Where personal data is transferred outside India, OxyHeal will take such steps as may be required under applicable Indian law.
11. Data Security
OxyHeal takes reasonable security measures designed to protect personal data against unauthorized access, misuse, alteration, loss or disclosure.
Depending on the nature of the information and applicable requirements, safeguards may include:
- access controls;
- authentication measures;
- secure transmission;
- restricted internal access;
- monitoring;
- backups;
- contractual safeguards with service providers; and
- other appropriate technical and organizational measures.
No internet-based system can be guaranteed to be completely secure.
12. Personal Data Breaches
If OxyHeal becomes aware of a personal-data breach, we will take appropriate steps to contain, assess and address the incident and provide notifications where required by applicable law.
Where legally required, affected individuals and the relevant authority will be notified in the prescribed manner and timeframe.
13. Retention of Personal Data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- providing products and services;
- maintaining transaction records;
- handling warranties and complaints;
- preventing fraud;
- complying with tax, accounting and other legal requirements;
- resolving disputes; and
- protecting legitimate business and legal interests.
When personal data is no longer required and no legal or legitimate retention requirement applies, we will take appropriate steps to delete or anonymize it.
14. Your Rights
Subject to applicable law and its conditions, you may have rights including:
- obtaining information about your personal data and its processing;
- requesting correction of inaccurate personal data;
- requesting updating of personal data;
- requesting deletion/erasure where legally applicable;
- withdrawing consent where processing is based on consent;
- obtaining information about how to exercise applicable rights;
- raising a grievance regarding personal-data processing; and
- exercising other rights available under applicable data-protection law.
Requests may be submitted to:
Privacy Contact:
Email:
We may need to verify your identity before processing a request in order to protect your account and personal data.
15. Consent Withdrawal
Where processing is based on consent, you may withdraw that consent through the mechanism provided by OxyHeal or by contacting us.
We aim to make withdrawal reasonably accessible and proportionate to the method by which consent was obtained.
Withdrawal may affect our ability to continue providing certain services that depend upon the relevant data.
16. Data of Children
Our services are not intended to encourage children to independently enter into commercial transactions.
Where applicable law requires verifiable parental or guardian consent for processing the personal data of a child, OxyHeal will follow the applicable requirements.
If you believe that a child has provided personal data to us without appropriate authorization, please contact us.
17. Third-Party Websites
Our website may contain links to third-party websites, payment services, social-media platforms or other services.
Those third parties operate under their own privacy policies.
OxyHeal is not responsible for the privacy practices of independent third-party websites.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- applicable law;
- regulatory requirements;
- technology;
- products and services;
- business processes; or
- privacy practices.
The updated version will be published on this website with a revised "Last Updated" date.
Where legally required, we will provide additional notice or obtain consent.
19. Grievance Redressal
If you have a privacy complaint or concern, please contact:
Grievance Officer:
Designation:
Email:
Telephone: +91 9915868974
Address:
We will acknowledge and address complaints in accordance with applicable law.
20. Contact Us
For privacy questions, requests or concerns:
OxyHeal Wellness
Email: drnayyaroxyheal@gmail.com
Phone: +91 9915868974
Registered Office:
Our privacy commitment
OxyHeal Wellness believes that trust is built not only by protecting information, but by being clear about why information is collected and how it is used.
We will strive to collect only what is reasonably necessary, communicate clearly and handle personal data responsibly.