Effective Date: 24 September 2026
Last Updated: 24 September 2026
OxyHeal Wellness wants you to be genuinely satisfied with your purchase.
This Refund, Return & Cancellation Policy explains when and how you may cancel an order, return a product, or request a refund, and it works together with our Terms & Conditions and Privacy Policy.
Nothing in this Policy limits any right you have under applicable Indian consumer-protection law.
1. Overview
This Policy applies to products purchased directly from the OxyHeal Wellness website or through an authorized Wellness Partner.
By placing an order, you agree to the cancellation, return and refund process described below.
2. Order Cancellation
You may cancel an order free of charge at any time before it has been dispatched, by contacting our customer support team.
Once an order has been dispatched or shipped, it cannot be cancelled — you may instead initiate a return once the product is delivered, subject to this Policy.
OxyHeal may also cancel an order in cases of a genuine pricing error, payment failure, suspected fraud, or product unavailability. Where an order is cancelled after payment has been received, the eligible amount will be refunded through the original payment method.
3. Return Eligibility
Unless a product is marked non-returnable, most products can be returned within 7 days of delivery, provided that:
- the product is unused, unopened and in its original condition;
- the product is returned with original packaging, accessories, manuals and freebies, if any;
- the original invoice or order confirmation is available; and
- the product's tamper-evident seal (where applicable) has not been broken.
Products that have been used, or that have missing accessories or damaged packaging due to reasons not attributable to OxyHeal, may not be eligible for a return, or may be eligible for a partial refund at OxyHeal's reasonable discretion.
4. Water Ionizer & Installed Products
For products such as the OxyHeal Water Ionizer that involve installation, the return window begins from the date of successful installation rather than the date of delivery, where installation is completed by OxyHeal or its authorized technician.
Once a product has been installed and used, it may only be eligible for repair, replacement or service under the applicable product warranty, rather than a return, except where the product is defective, deficient or materially different from what was described at the time of purchase.
A warranty does not automatically create a right to a refund. Refund, replacement, repair and warranty rights depend on the applicable circumstances and law.
5. Non-Returnable Items
Certain items cannot be returned once delivered, for hygiene, safety or regulatory reasons, including but not limited to:
- opened or used personal-care and wellness consumables;
- items explicitly marked "non-returnable" on the product page at the time of purchase; and
- gift cards or promotional/free items supplied with an order.
This does not affect your right to a remedy where the item received is defective, damaged, expired or incorrect.
6. Damaged, Defective or Wrong Items
If you receive a product that is damaged, defective, spurious, expired, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos/videos of the product and packaging.
OxyHeal will not refuse a lawful refund, replacement or other remedy where the product is genuinely defective, deficient or materially different from its description.
Once verified, we will arrange a free replacement, repair, or refund, as applicable, at no additional cost to you.
7. How to Request a Return
To initiate a return or refund request:
- contact our customer support team by phone, email or WhatsApp with your order number;
- describe the reason for the return and share photos where relevant; and
- our team will confirm eligibility and share the next steps, including pickup arrangements where applicable.
8. Pickup & Inspection
Where a return is approved, OxyHeal will arrange for the product to be picked up from the delivery address, or may request that you ship it back, depending on serviceability.
Returned products are inspected upon receipt to confirm that the return conditions in Section 3 are met before a refund, replacement or repair is processed.
If a returned product does not meet the eligibility conditions, it may be sent back to you and the refund request may be declined or adjusted accordingly.
9. Refund Method & Timeline
Once a return is approved and inspection is complete (or once a cancellation is processed), refunds are issued as follows:
- refunds are made to the original payment method used for the order, wherever possible;
- for prepaid orders, refunds are typically initiated within 5–7 business days of approval, and may take a few additional business days to reflect depending on your bank or payment provider;
- for Cash-on-Delivery orders, refunds are made via bank transfer or another mutually agreed method, and may require your bank account details.
Any applicable shipping charges are refunded only where the return is due to an error, defect or omission on OxyHeal's part.
10. Replacement Instead of Refund
Where reasonably appropriate, and with your consent, OxyHeal may offer a replacement of the same product instead of a refund, particularly for defective or damaged items still in stock.
You may choose a refund instead of a replacement where a replacement is not available within a reasonable time, or where applicable law entitles you to a refund.
11. Wellness Partner Purchases
Where a product was purchased through an authorized Wellness Partner, the same cancellation, return and refund process applies; the Partner does not have authority to independently vary this Policy.
Commissions or payouts associated with a cancelled or refunded order may be reversed or adjusted in accordance with the applicable compensation plan.
12. Statutory Consumer Rights
Nothing in this Policy limits any mandatory right or remedy available to you under applicable Indian consumer-protection law, including in respect of defective, deficient, spurious or misdescribed products.
13. Changes to This Policy
OxyHeal may update this Policy from time to time to reflect changes in products, services, business practices or applicable law.
The updated version will be published on this website with a revised "Last Updated" date.
14. Contact Us
For cancellations, returns, refunds or any related query:
OxyHeal Wellness
Email: drnayyaroxyheal@gmail.com
Phone: +91 9915868974
We will acknowledge and address requests in accordance with applicable law.